Accessibility Statement

This accessibility statement applies to, run by Sevenoaks District Council.

The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

View the site your way.

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively. AbilityNet provide advice on making your device easier to use if you have a disability.

Feedback and contact information

Please contact us if you have an accessibility query including:

If you are experiencing issues with accessing information or using the website
If you find an accessibility problem not listed on this statement
If you have positive feedback on the accessibility considerations made.
When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

We have designed our content to be as accessible as possible by providing maximum personalisation. If you still experience barriers, please contact us.

Complaints process

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Sevenoaks District Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards. If you find something that does not work that we missed, remember to contact us.

Website wide issues

Missing alt text

Some images contain text which cannot be read by assistive technology, such as screen readers. Any relevant text is included in the image’s alt-text, which is visible to assistive technology. Branded text such as logos, slogans or other marketing messages, may not be included in the alt-text if they are not relevant to what the image is conveying. Images that do not contain sufficiently descriptive alt-text are not compliant with WCAG guideline 1.1.1, and WCAG guideline 1.3.3. We will correct insufficient alt-text over time as we review each page.

Images with insufficient colour contrast

Some images contain text that does not meet minimum colour contrast requirements. Images with insufficient colour contrast are not compliant with WCAG guideline 1.4.3. We will correct the contrast on these images over time as we review each page.

Links with insufficient colour contrast

When viewing on a device 320 pixels wide, link text on our Twitter widget does not meet minimum colour contrast requirements. This is not compliant with WCAG guideline 1.4.3 and WCAG guideline 1.4.10. We are working to correct this issue.

Image sliders

You cannot use the ‘previous slide’ and ‘next slide’ controls on our image sliders using a keyboard, or pause automatic image scrolling. This is not compliant with WCAG guideline 2.2.2. This is a compromise intended to improve the experience for visually impaired screen reader users, who would otherwise be presented with controls affecting decorative images, which can’t be accessed using a screen reader.

Content that’s not within the scope of the accessibility regulations
This section covers issues that we do not need to fix right now. The law calls these exemptions.

PDFs and documents
Some of our PDFs that are not essential to providing our services were published before 23rd September 2018. Any new PDFs or documents we publish will meet accessibility standards.

Our website uses online maps. Where there is a map, the information being displayed is provided in an alternative format on the same web page.

3rd Party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the 3rd party to improve its accessibility. This may include:

Links to non-SDC websites
Content/functionality on our website
Content hosted on other websites, such as social media sites.
Some of our 3rd party partners publish their own accessibility statements:

Facebook Accessibility Statement

Preparation of this accessibility statement

This statement was prepared on 18th June 2021.